Search for details on any order by setting an order number, an order status, a date range, a specific product, a payment status, or an account type as a search filter.
View your search results by order number or by item code.
• If you decide to view by item code, every single item within orders will be listed.
Filters
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time. (Up to 200 characters)
e.g. 20001212000, 20001212111, 20001212222
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters by clicking on the [+] button.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Payment date: Search based on the date on which orders were paid.
Input date (tracking number): Search based on the date on which an admin added a tracking number to an order.
Shipping date: Search based on the date on which orders were shipped.
Delivery date: Search based on the date on which orders were delivered.
• The maximum date range is 6 months.
Product
Product code/Variant code: Only products which codes are completely identical to those you input will be displayed.
Product name/Product tag/Manufacturer: All results that even partly match your search will be displayed.
Order status
All: Search for all orders, regardless of their status.
Awaiting fulfillment: Search for orders that have been paid for and that are awaiting fulfillment.
Pending shipment: Search for orders that have been marked as [Pending shipment] by an admin. (You can mark orders as [Pending shipment] through the advanced mode in [Orders>Payment confirmed].)
Awaiting shipment: Search for orders that have been given a tracking number by an admin and that are currently awaiting shipment.
In transit: Search for orders that have been marked as [In transit] by an admin after been given a tracking number.
Delivered: Search for orders that have been marked as [Delivered] by an admin.
CS status
All: Search for all cancellations, exchanges, returns, and refunds.
Canceled: Search for all cancellations.
Exchanged: Search for all exchanges.
Returned: Search for all returns.
Refunded: Search for all refunds.
Deposit/Payment status
All: Search for all orders, regardless of their payment status.
Awaiting payment: Search for orders that are awaiting payment.
Awaiting additional payment: Search for orders that require an additional payment after product additions.
Payment complete (deposits): Search for orders that have been paid by bank transfer.
Payment complete (all other payments): Search for orders that have been paid with any payment method but bank transfers.
Account type
All: Search for all types of accounts.
Customer: Search for only customer accounts.
Guest: Search for only guest accounts.
Search results
Your search results can be viewed by order number or by item code.
By order number (tab): Ordered products are listed by order number.
By item code (tab): Ordered products are listed by item code.
[Display shipping information] feature is not available in [By item code] tab.
Display shipping information
Tick [Display shipping information] to display the recipient’s name, phone number, address, and delivery instructions underneath each order.
[Display shipping information] feature is not available in [By item code] tab.
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
Gear icon
This feature allows you to select which elements you wish to display in the table.
Ordered on (Paid on)
Order date: The date on which an order was first place. Even if products are added to orders, the date on which the order was first placed will be displayed.
Payment date: The date on which the payment was first made.
(Bank deposit: Date on which the payment was first confirmed. / Other payment methods: Date on which the payment was first completed.)
Order number
Click on a number order to open a pop-up window through which you can check all the details of the relevant order.
Memo
You can view or edit the memos written by customers or admins.
[USER] icon will be enabled when a memo written by a customer is added. [ADMIN] icon will be enabled when a memo written by an admin is added.
Summary of the memo will be displayed when you hover your mouse over the enabled icon.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.