Search for orders marked as [Return requested], [Return accepted], [Return in progress], [Returned], [Return on hold] and other statuses related to returns.
Manage your returns; orders that are canceled after delivery are categorized as returns.
If you created your store using the admin website’s Smart Mode, customers will not be able to find a [Return] button on their screen once an order has been paid.
If you wish to make the [Return] button visible to your customers, change to the Advanced Mode and go to [My Store > Store setup > General settings > Orders] and enable the [Customer requests for cancellation/exchange/return] option.
Filters
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time. (Up to 200 characters)
e.g. When searching three order numbers: 201905250000012,201905240000429,201905240000417
You do not need to included dashes (-) when you are searching for an order number.
Use the + button on the right side of the field to add filters. You can add up to five different filters.
Start date
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Return request date: Search based on the date on which the customers requested to return a product.
Payment confirmation date: Search based on the date on which an admin confirmed the payment.
Delivery date: Search based on the date on which orders were Returned.
Product
Product code/Variant code: Only products which codes are completely identical to those you input will be displayed.
Product name/Product tag/Manufacturer: All results that even partly match your search will be displayed.
Order Status
All: Search for all orders at any stage of an return process.
Return requested: Search for orders for which customers have requested a return, but for which the request has not yet been processed.
Return accepted (awaiting pickup): Search for orders for which the return request has simply been accepted.
Return accepted (Picked up): Search for orders for which the return request has been accepted and the return product has been received.
Return in progress (awaiting pickup): Search for orders for which the returned product has not been received.
Return in progress (awaiting refund): Search for orders for which the return request has been accepted but a refund has not been processed.
Return in progress (refund on hold): Search for orders for which the return request has been accepted but an admin has held off the refund.
Returned: Search for orders for which refunds have been completed.
Return on hold: Search for return requests that an admin has held off.
• If you wish to use the [Cancellation accepted] status, change to the Advanced Mode and go to [My Store>Store setup>General settings>Orders] and under [Payment/Refund/Return settings] select [Separate the approval of a cancellation/exchange/return request from the refund process] for the [Refund forncancellation/exchange/return requests] field.
• To allow customers to request a return, [Yes] must be selected for [Enable/Disable] under [Customer’s request for cancellation/exchange/return] in [My Store>Store setup>General settings>Orders (Tab)] in Advanced Mode.
Account type
All: Search for all types of accounts.
Customer: Search for only customer accounts.
Guest: Search for only guest accounts.
Results
Mark as Picked up
Use this feature to change the status of an order that is marked as [Return in progress (awaiting pickup)] to [Return in progress (awaiting refund)].
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
Gear icon
Select which elements you wish to display in the table.
Item code/Cancellation number
Click on a item code to open a pop-up window through which you can check all the details of the relevant order.
Order Status
Return requested: Orders for which customers have requested a return, but for which the request has not yet been processed.
Return accepted (awaiting pickup): Orders for which the return request has simply been accepted.
Return in progress (awaiting pickup): Orders for which the returned product has not been received.
Return in progress (awaiting refund): Orders for which the return request has been accepted but a refund has not been processed.
Return in progress (refund on hold): Orders for which the return request has been accepted but an admin has held off the refund.
Returned: Orders for which refunds have been completed.
Return on hold: Return requests that an admin has held off.
Return accepted [Auto-accept (awaiting pickup)]: Return requests that were automatically accepted.
Return accepted [Picked up (Automatic)]: Orders for which the return request was accepted and that were automatically marked as [Picked up].
• If you wish to use the [Return accepted] status, change to the Advanced Mode and go to [My Store>Store setup>General settings>Orders] and under [Payment/Refund/Return settings] select [Separate the approval of a cancellation/exchange/return request from the refund process] for the [Refund forncancellation/exchange/return requests] field.
• If you wish to use the “Return accepted [Picked up (Automatic)]” status, change to the Advanced Mode and go to [My Store>Store setup>General settings>Orders] and under [Payment/Refund/Return settings] tick [Enable quick returns (status automatically changed to [Pickup complete])] for [Enable [Returns] in Orders].
• To allow customers to request a return, [Yes] must be selected for [Enable/Disable] under [Customer’s request for cancellation/exchange/return] in [My Store>Store setup>General settings>Orders (Tab)] in Advanced Mode.
Details
The [Details] button is activated for orders that are marked as [Returned] or [Return in progress].
Click on [Details] to open a pop-up window through which you can check all the details related to the order’s return process.
Proceed
The [Proceed] button is activated for orders that are marked as [Return requested] or [Return accepted].
Click this button to open a pop-up window through which you can either accept or reject the return request.
Memo
This feature allows you to create memos or read those that have been left by an admin or customer.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.