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Product settings

  • Set up your ratings, review summary, and product search features, decide when to enable product reviews and adjust other product-related settings.

Product settings

Display review summary
  • Select [Yes] to display a section that includes the average rating and pictures of recently added reviews in the product details page. (The pictures of recently added reviews will only be displayed on your store’s PC version.)
  • The average rating is calculated based on all the ratings given to the relevant product.
  • Up to 10 pictures will be displayed if you decide to display the product’s average rating and the pictures of recently added reviews.
  • You cannot edit the average rating as it is automatically calculated.

Example of the review summary (Top):

Example of the review summary (Bottom):
Search by product category
  • Select [Yes] to allow users to search for reviews by product category.
Only enable reviews for placed orders
  • If you do not enable this feature, accounts with “write” permissions will be able to leave reviews regardless of whether they purchased the relevant product. Note that guest accounts will also be able to leave reviews without purchasing a product if they have write permissions.
  • If you enable this feature, you may also limit the period during which customers may leave a review. If you do not specify a review period, customers will be able to leave a review about products they purchased during one year after they placed their order.
  • After [Paid]: Reviews can be written when the order is marked as [Paid], [Payment confirmed], [Awaiting shipment], [Preparing for shipment], [In transit], or [Delivered].
  • After [In transit]: Reviews can be written when the order is marked as [In transit] or [Delivered].
  • Customers can no longer write a review once the order is canceled, exchanged or returned.
Preconditions
  • This feature is related to the settings under [Points settings]. Make sure you adjust the settings according to your other operation settings.
  • Note that if you only enable reviews for placed orders, these preconditions for reviews will be applied to your store.
  • Customers can add a review for each product s/he has purchased.
    1. 1) Allow one review for all identical items: Even if someone orders three of the same product at a time, s/he will only be able to leave one review.
    1. 2) Allow a review for each of the identical items: If someone orders three of the same product at a time, s/he can leave three reviews.
Display options for purchased products
  • Click [Yes] to display the option that the customer purchased in his/her review.
Disable reviews for categories
  • Click the dropdown menu to see all the categories and subcategories available in your store.
  • Select the categories for which you wish to disable reviews.
  • Click "Ok", then save.
  1. ※ When disabled, the "Write a review" button will not be displayed on the following pages:
  1. 1. Popup review prompt
  1. 2. Order history
Disable reviews for products
  • Click the search button to see all the products available in your store.
  • Search a product by name or code.
  • Select the products for which you wish to disable reviews.
  • Click "Ok", then save.
  1. ※ When disabled, the "Write a review" button will not be displayed on the following pages:
  1. 1. Popup review prompt
  1. 2. Order history