Decide whether you want to reward points, specify the issuance details and adjust other related settings.
Points settings
Issue points
Before setting up this feature for points, we recommend you adjust the following settings:
1) Do not give permission to delete reviews (Recommended)
2) Only enable reviews for placed orders (Recommended)
3) [Preconditions>Allow one review for all identical items] (Recommended)
Manage the permissions for each sub-admin to reward points in [My Store>Store setup>Admin accounts>Settings>Access levels>Review Talk Talk permissions]
If you decide to issue points, you can reward points for reviews through the [Reviews] page.
Points settings
Please be aware that if you change the details of the prices, the pending points for reviews in [Reviews] will also be modified. (Points that have already been issued will not be affected.)
1) Issue a fixed amount of points
You can select one of the fixed amounts that you had already set in advance.
If a review contains a picture, the default amount that you have selected will automatically be applied as pending points.
2) Issue different amount of points based on preconditions
The amount relevant to the preconditions you have set will be applied as pending points. Double check the pending points and click on [Issue] to actually issue the points to the customer’s account.
You can differentiate the amount of points issued depending on whether a picture is included, the number of characters, the order of the review, and the customer level.
For [Order of reviews], you can select "Only apply to photo reviews" to limit the additional points to reviews containing photos.
Input “0” as the points amount if you do not want to include the relevant field in the preconditions.
e.g. Photo reviews: 0 points, Simple text reviews :0 points -> Do not issue points based on whether reviews include a picture attachment.
e.g. Reviews exceeding 0 characters: 0 additional points -> Do not issue points based on the number of characters.
e.g. First review: 0 -> Do not issue points based on whether a review is the first review.
Deduction settings
This feature allows you to deduct points from points that have already been issued (or those awaiting issuance).
You can only use this feature if you have only enabled reviews for products that were purchased.
(1) Returns: Deduct points whenever orders related to a review are marked as [Returned].
(2) Discounts: Deduct points if the relevant product was subject to a “product discount” upon purchase.
(3) Paid with points: Deduct points if the relevant product was (partly) paid with points.
You can find the details on point deductions for relevant reviews in the [Reviews] menu.
Example of points issuance:
Issued points: Shows you that you can deduct (recapture) points.
Points awaiting issuance: The amount of points awaiting issuance will automatically be changed to 0.
Points that have already been deducted (recaptured) will not be affected if you change these settings.
