Manage the reviews submitted through Review Talk Talk. You can use these features to view and manage each review, or even restore deleted reviews.
All reviews
■ Search field
Set as best review
Select the best reviews and pin them to the top by clicking the review title preview in the [Review] column.
(1) After clicking on the preview, a pop-up will open with the review details.
(2) Scroll down until you see the [Set as best review] button. Click the button, then close the pop-up.
(3) Best reviews will be pinned at the top of the review list with a "Best" icon in the product details page.
Points issuance status
Choose to either view issued points or pending points.
You can view the details on point deductions per status. Reviews that need point deductions will be marked in yellow.
■ List of reviews
Issue points
(1) Issued points: Shows you that you can deduct (recapture) points.
(2) Points awaiting issuance: The amount of points awaiting issuance will automatically be changed to 0.
Example of points issuance:
Once points are deducted/recaptured, the yellow alert column will disappear.
For points that have already been issued, you must deduct/recapture points to be able to make bulk actions.
You can check the reason for recapturing points in the page related to issuing/recapturing points.
Points issuance log
Check the points issuance log (history) from the past month for the relevant review. Note that the log only contains details related to points issued through Review Talk Talk.
Bulk reply with random comments
You can reply to reviews in bulk by using the same comment with [Bulk reply] or by using random frequently used comments with [Bulk reply with random comments].
To reply using random frequently used comments, select the reviews to which you want to reply and click [Bulk reply with random comments].
Make sure that you have saved a random comment in [Frequently used comments].
Deleted reviews
Deleted reviews
While comments are restored together with reviews, you cannot only restore comments left on a review.
Please be aware that customers may complain if you restore a review or comment that they had deleted.
