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Create notification

  • Select the recipient group of your choose and write up your push message.
  • Make sure you respect legal regulations when creating your push notification. Once you have written your message, select whether you want to send out the push notification immediately, schedule it for later, or set it as a recurring notification.

Recipient

Targeted OS
  • Select the OS you wish to target. The fields of this menu will change depending on the OS you select. Fields relevant to both Android and iOS notifications will be displayed if you select [All].
  • Android: The push notification will be sent to Android device users.
  • iOS: The push notification will be sent to iPhone users.
Recipient
  • App users: The notification is sent to all app users who have allowed push notifications.
  • Customer accounts: The notification is only sent to customer accounts who have decided to stay signed in and have allowed push notifications.
  • Custom selection: The notification is only sent to the registered accounts included in the excel file.
  • Notes: App users who do not allow push notifications are excluded from all recipient lists.
  • Note that push notifications are not sent to customer accounts that were added to a recipient customer level after the scheduled notification was created. (The notification will, however, be available in the Notification Center.)
  • If you wish to send a push notification to newly added customer accounts, we recommend you schedule a new notification.
Number of recipients
  • This is the total number of notifications that will be sent out according to the targeted OS and recipient group you have selected. - -
  • Scheduled notifications are only sent to the users that were in the recipient group you chose upon creating the notification. This recipient group might be made of different users when the notification is sent out.
  • If you wish to set up a scheduled notification for a certain customer level, we suggest you do not create the notification too early.

Push message composition

Title
  • If you leave this field blank, your app name will be used as the notification title.
Content (Android)
  • While you can input up to 1,500 bytes for the message content, the notification bar will only show 200 bytes on Android devices and 80 bytes on iOS devices.
  • Line breaks are reflected in the message. Note that your message may be partially hidden if you use too many line breaks.
Content (iOS)
  • Note that the message itself can be as long as Android push messages, but the amount shown in the notification bar is shorter.
  • Line breaks are reflected in the message. Note that your message may be partially hidden if you use too many line breaks.
Image
  • If you do not add an image, the notification will only contain a title and text content. More text content can be displayed if you do not add an image.
  • Images might be cropped depending on the device. We recommend that you place important text and design elements at the center of the image.
Linked page
  • Add a page from your store to link it to the push notification. Tapping on the notification will launch the app and redirect users to the linked page.
  • If you disable this feature, tapping on the push message will simply launch the app.
  • However, if you use the notification incentives feature, tapping the push notification will always redirect users to your app's Notification Center first. In this case, users will be redirected to the linked page only once they tap on the notification’s [Learn more] button within the Notification Center.
Online store page (mobile version)
  • If you leave this empty, users will be redirected to the mobile version of your store’s homepage.
  • Before sending your push notification, make sure you click on [Check link] to check whether you have entered the right information.
Coupon Zone
  • You can choose to redirect users to your app’s Coupon Zone.
  • This feature will only work correctly if you enable the Coupon Zone in [Features>In-app settings].
Notification Center
  • You can choose to redirect users to your app’s Notification Center.
  1. Example of push notification (Android)
  1. This is an example of the layout a push notification will have on Android smartphones.

Delivery option

Delivery option
  • Immediate: The notification will be sent out immediately after pressing the [Send now] button.
  • Scheduled: The notification will be sent out on the set date.
  • Recurring: The notification will be repeatedly sent out according to the set schedule.
Notes on scheduled notifications
  • Scheduled notifications are only sent to the users that were in the recipient group you chose upon creating the notification. This recipient group might be made of different users when the notification is sent out.
    1. e.g., If you set up a schedule on January 1st to send a message on January 7th to SVIP customers, only those who were in the SVIP customer level as of January 1st will receive the push notification. Those that have upgraded to the SVIP level between January 1st and January 7th will not receive the notification.
  • If you wish to set up a scheduled notification for a certain customer level, we suggest you do not create the notification too early.
Notes on recurring notifications
  • Even if you change a recurring notification’s delivery status from [Active] to [Paused], notifications that were previously scheduled and those that are currently being sent out will not be canceled.
  • You can cancel scheduled notifications in the [Scheduled] tab and notifications being sent out in the [All notifications tab].
Send on
  • The scheduled date and time should be between 5 minutes after the current time and 15 days from today.
Delivery period
  • The start date of recurring notifications must be between tomorrow and 7 days from today. The delivery period cannot be longer than a year.
  • You can decide on the delivery period and the frequency. Choose between weekly or bi-monthly frequencies and even select the days and time on which you want the message to be sent out.
Esimated final delivery date
  • This is the date on which the notification is estimated to have been delivered to all recipients.
  • Notifications are gradually sent out to 2,000 recipients at a time.
  • Change the delivery date if the estimated date for complete delivery falls between 8:50 PM and 7:59 AM.
Estimated local delivery date
  • Find out when your push notification will be received (local time of your recipient group), based on when you send it.
  • Due to time difference, the local time of delivery may be late at night for recipients abroad. For this reason, make sure you check the estimated local delivery date before sending push messages.


Examples of GMT-based time
  1. 1) GMT +09:00: South Korea, Japan
  1. 2) GMT +08:00 China, Taiwan, Hong Kong, The Philippines
  1. 3) GMT +07:00 Vietnam, Thailand, Indonesia
  1. 4) GMT -08:00 United States of America (LA, Seattle, San Fransisco), Canada (Vancouver)
  1. 5) GMT -05:00 United States of America (New York, Washington D.C.), Canada (Montreal, Ottowa)
  1. 6) GMT +00:00 United Kingdom (London)
Notification incentives
  • If you enable this feature, points will be issued when you send out the push notification.
  • You can set up a point issuance period starting from the initial delivery date, as well as the amount of points you wish to issue.
  • If you disable this feature, notifications will be sent without issuing points.
  • In the case of recurring notifications, points are issued each time the notification is sent out.
Delivery type
  • Silent notifications will not pop up as regular notifications on user devices. They are only visible within the app's Notification Center.