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Delivered

  • Check the orders that have been delivered.
  • Marketplace orders that are either marked as “Delivered” or “Purchase confirmed” on the relevant marketplace’s admin page will automatically be sent to this tab.
-{MT.OR.OA.DA.AR.10.04::If you have enabled [Automatically mark as delivered] in the [Orders/Shipping settings] section under [My Store(img)Store setup(img)General settings(img)Orders (Tab)], orders will automatically be marked as delivered after a certain amount of tim

Search field

Online store
  • Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
  • Type a comma (,) between terms you add as filters to search for multiple orders at a time.
  • When entering an order number, you do not have to insert dashes in between the numbers.
  • You can add up to five filters by clicking on the [+] button.
Product
  • If you set the filter to [Product code] or [Variant code], you will need to enter the exact value to get search results.
  • If you set the filter to [Product name], [Product tag] or [Manufacturer], you can find items that match the input value both partially and exactly.
  • Click on [Search product] to take a closer look at the products you can choose.
Account types
  • Search for orders by account type.
Date range
  • Order date: Search based on the date on which orders were placed.
  • Memo creation date: Search based on the date on which an admin added a memo.
  • Payment date: Search based on the date on which orders were paid.
  • Input date (tracking number): Search based on the date on which an admin added a tracking number to an order.
  • Shipping date: Search based on the date on which orders were shipped.
  • Delivery date: Search based on the date on which orders were delivered.
  • Invoice issuance date: You can use this filter for orders that are paid by deferred payment (overseas orders). Search deferred payment orders based on their invoice’s date of issuance.
  • The maximum date range is six months.
Marketplace
  • Search for orders by marketplace (vendor).
Shipping carrier
  • Search for orders by shipping carrier.
Reset
  • Reset all the search filters.

Search results

By order number/By shipping number (tabs)
  • Show search results by order number or shipping number. Search results may partly be different.
Export as CSV
  • This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
  • You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Print
  • Print the search results. Decide whether to print the order forms (summary or detailed) or transaction summaries.
Settings
  • Decide which items you want to include in the search results table.

Search results (By order number)

Order date/Order number
  • Order date: The date on which the order was imported to Market Plus. Even if products are added to orders on a later date, the date on which the order was first placed will be displayed in this field.
  • Order number: This is the order number registered on your online store. The marketplace’s order number will be shown between parentheses for marketplace orders.
  • Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
    1. [Learn more on order details ]
Customer
  • Click on the customer name to open the CRM window through which you can manage customer information.
Shipped on/Shipment number
  • Shipment date: The date on which the order was dispatched.
  • Shipment number: The shipment number registered for the shipped order.
Shipping label (Input date)
  • These are details on the shipping carrier and tracking number.
Supplier
  • This field shows the name of the supplier with its ID between parentheses. “Insourced” means the product is supplied in-house.
Product name/Options
  • This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
  • Hover your mouse over the thumbnail to view product details or view the product in your online store.
  • Click on [View product details] to open a pop-up window through which you can edit product details.
  • Click on [View storefront page] to open the relevant product page in your online store.
  • Click on the online store’s product code to open a pop-up window through which you can edit product details.
Quantity
  • This is the quantity ordered for each item.
Total amount paid
  • This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Memo
  • Create memos or read those left by admins or customers.
  • Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMCM” icon. Icons are only activated if there is a memo.
  • Hover your mouse over an activated icon to check the memo’s content.
  • Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.

Search results (By shipping number)

Shipped on/Shipment number
  • Shipment date: The date on which the order was dispatched.
  • Shipment number: The shipment number registered for the shipped order.
Customer
  • Click on the customer name to open the CRM window through which you can manage customer information.
Shipping label (Input date)
  • These are details on the shipping carrier and tracking number.
Supplier
  • This field shows the name of the supplier with its ID between parentheses. “Insourced” means the product is supplied in-house.
Item code
  • This is the item code registered on your online store.
  • Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
    1. [Learn more on order details ]
Product name/Options
  • This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
  • Hover your mouse over the thumbnail to view product details or view the product in your online store.
  • Click on [View product details] to open a pop-up window through which you can edit product details.
  • Click on [View storefront page] to open the relevant product page in your online store.
  • Click on the online store’s product code to open a pop-up window through which you can edit product details.
Quantity
  • This is the quantity ordered for each item.
Total amount paid
  • This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Memo
  • Create memos or read those left by admins or customers.
  • Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMCM” icon. Icons are only activated if there is a memo.
  • Hover your mouse over an activated icon to check the memo’s content.
  • Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.