Search for details on orders that are to be paid by bank deposit.
Confirm payments or cancel orders.
Only marketplace orders paid by card are imported to Market Plus. This means that you will not find any marketplace orders under this status.
Go to the [Preparing for shipment] tab for details on orders that are paid with another payment method.
Search field
Online store
Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time.
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to two filters by clicking on the [+] button.
Product
If you set the filter to [Product code] or [Variant code], you will need to enter the exact value to get search results.
If you set the filter to [Product name], [Product tag] or [Manufacturer], you can find items that match the input value both partially and exactly.
Click on [Search product] to take a closer look at the products you can choose.
Account types
Search for orders by account type.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Payment confirmation date: Search for orders based on the payment date.
The maximum date range is six months.
Payment status
All: Search for all orders, regardless of their payment status.
Awaiting payment: Search for orders that are awaiting payment.
Awaiting additional payment: Search for orders that require an additional payment after product additions.
Payment complete: Search for orders that have been marked as paid by an admin or the system (automatic payment confirmation).
Pay-in account
Search orders by pay-in account (i.e., bank account to which the payment was made).
Search results
By order number/By item code (tabs)
Show search results by order number or item code. Search results may partly be different.
Confirm payment
Once you confirm a payment, an email will automatically be sent to the relevant customer and the order will be moved to the [Preparing for shipment] tab.
You can select multiple orders that are marked as [Order in progress] and confirm their payment in one go.
Cancel order
Canceled orders can be found in [Orders>Cancellations/Exchanges/Returns/Refunds].
You can select multiple orders that are marked as [Order in progress] and cancel them in one go.
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Print
Print the search results. Decide whether to print the order forms (summary or detailed) or transaction summaries.
Settings
Decide which items you want to include in the search results table.
Search results (By order number)
Ordered on
Order date: The date on which the order was placed and imported from the marketplace to Market Plus. Even if products are added to orders, the date on which the order was first placed will be displayed.
Order number
This is the order number registered on your online store.
Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
This is the name of the product that has been ordered. If the order contains more than one product, the product name will be followed by “and X more”.
Click on the product name for details on the ordered product.
Customer
Click on the customer name to open the CRM window through which you can manage customer information.
Payment amount
Cart subtotal: This is the purchase amount (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Order total (before discount): This is the purchase amount, including shipping fees. Calculation: ((Price ± Additional charges for options)* Qty) + Shipping fees
Total amount paid: This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Deposit by
This is the name of the person who has paid for the order. This field will only show the name of the account holder relevant to the first payment, even if an additional payment is made from another account later on.
Payment amount
This is the amount paid by the account holder.
Pay-in account
This is the bank account to which the payment has been made.
Status
Awaiting payment: No payment has been made for the relevant order.
Awaiting additional payment: The relevant order requires an additional payment.
Payment complete (manual): An admin has manually confirmed the payment.
Payment complete (automated): The payment was automatically confirmed in real-time.
Additional payment
This field gives details on any additional payment.
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.
Search results (By item code)
Ordered on
This is the date on which the order was placed and imported from the marketplace to Market Plus. Even if products are added to orders on a later date, the date on which the order was first placed remains in this field.
Item code
This is the item code registered on your online store.
Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
Click on the customer name to open the CRM window through which you can manage customer information.
Supplier
This is the supplier relevant to the item. This field shows the name of the supplier with its ID between parentheses. “Insourced” means the product is supplied in-house.
Product name/Options
This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
Hover your mouse over the thumbnail to view product details or view the product in your online store.
Click on [View product details] to open a pop-up window through which you can edit product details.
Click on [View storefront page] to open the relevant product page in your online store.
Click on the online store’s product code to open a pop-up window through which you can edit product details.
Click on the marketplace’s product code to be redirected to the product page in the relevant marketplace.
Quantity
This is the quantity ordered for each item.
Payment amount
Cart subtotal: This is the purchase amount (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Order total (before discount): This is the purchase amount, including shipping fees. Calculation: ((Price ± Additional charges for options)* Qty) + Shipping fees
Total amount paid: This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Deposit by
This is the name of the person who has paid for the order. This field will only show the name of the account holder relevant to the first payment, even if an additional payment is made from another account later on..
Payment amount
This is the amount paid by the account holder.
Pay-in account
This is the bank account to which the payment has been made.
Status
Awaiting payment: No payment has been made for the relevant order.
Awaiting additional payment: The relevant order requires an additional payment.
Payment complete (manual): An admin has manually confirmed the payment.
Payment complete (automated): The payment was automatically confirmed in real-time. (You can manage the settings related to automatic payment confirmations in [Settings>Payments]).)
Additional payment
This field gives details on any additional payment.
Order status
Check the shipping status of each order item. You also have details on cancellations, returns and other modified orders.
Shipping label
These are details on the carrier and tracking number.
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.