Take a look at imported marketplace orders that have been paid but have not been automatically confirmed.
Orders that you have confirmed through the relevant marketplace’s admin page can be found under Market Plus’ [Preparing for shipment] tab. (Note that Gmarket orders cannot be imported.)
Orders placed on marketplace accounts for which you have enabled [Automatic order confirmation] in [General Settings>Manage accounts>Marketplace accounts] will directly be imported under to [Preparing for shipment] tab.
Once you have confirmed an order in the [Awaiting confirmation] tab, you can no longer cancel it through Market Plus. (You can, however, cancel the order through the admin page of the relevant marketplace.)
Search field
Online store
Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time.
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters by clicking on the [+] button.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
The maximum date range is six months.
Marketplace
Search for orders by marketplace (vendor).
Reset
Reset all the search filters.
Search results
Confirm order
Confirm the orders that you have selected. Confirming an order will send it to the [Order in progress] tab.
Once you have confirmed an order in the [Awaiting confirmation] tab, you can no longer cancel it through Market Plus. (You can, however, cancel the order through the admin page of the relevant marketplace.)
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Print
Print the search results. Decide whether to print the order forms (summary or detailed) or transaction summaries.
Settings
Decide which items you want to include in the search results table.
Search results
Ordered on
Order date: The date on which the order was placed and imported from the marketplace to Market Plus. Even if products are added to orders, the date on which the order was first placed will be displayed.
Order number
This is the order number registered on your online store. The marketplace’s order number is between parentheses.
Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
This is the name of the product that has been ordered. If the order contains more than one product, the product name will be followed by “and X more”.
Click on the product name for details on the ordered product.
Customer
Click on the customer name to open the CRM window through which you can manage customer information.
Total amount paid
This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.