During the [Preparing for shipment] stage, you can send orders to [Awaiting shipment] by saving its tracking number. You can then manage the order in the [Awaiting shipment] stage or mark it as [In transit] once it is dispatched.
If you wish to change an order’s shipping carrier or its tracking number, you can send the order back to [Preparing for shipment].
Search field
Online store
Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time.
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters by clicking on the [+] button.
Product
If you set the filter to [Product code] or [Variant code], you will need to enter the exact value to get search results.
If you set the filter to [Product name], [Product tag] or [Manufacturer], you can find items that match the input value both partially and exactly.
Click on [Search product] to take a closer look at the products you can choose.
Account types
Search for orders by account type.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Payment date: Search based on the date on which orders were paid.
Input date (tracking number): Search based on the date on which an admin added a tracking number to an order.
Shipping date: Search based on the date on which orders were shipped.
Delivery date: Search based on the date on which orders were delivered.
The maximum date range is six months.
Marketplace
Search for orders by marketplace (vendor).
Shipping carrier
Search for orders by shipping carrier.
Reset
Reset all the search filters.
Search results
By order number/By item code (tabs)
Show search results by order number or item code. Search results may partly be different.
Mark as In transit
To mark orders as [In transit], select one or more orders then click on [Mark as In transit].
Orders that you have marked as [In transit] can be found in the [In transit] tab.
Mark as [Preparing for shipment]
To mark orders as [Preparing for shipment], select one or more orders then click on [Mark as Preparing for shipment].
Orders that you have marked as [Preparing for shipment] can be found in the [Preparing for shipment] tab.
If you wish to change a shipping carrier or a tracking number, mark the relevant order as [Preparing for shipment], then edit the information.
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Print
Print the search results. Decide whether to print the order forms (summary or detailed) or transaction summaries.
Settings
Decide which items you want to include in the search results table.
Search results (By order number)
Ordered on (Paid on)
Order date: The date on which the order was imported to Market Plus. Even if products are added to orders on a later date, the date on which the order was first placed will be displayed in this field.
Payment date: The date on which the payment was first made. (First payment date)
Order number
This is the order number registered on your online store. The marketplace’s order number will be shown between parentheses for marketplace orders.
Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
Click on the customer name to open the CRM window through which you can manage customer information.
Shipment number
This is the shipment number attributed to each order.
Shipping label (Input date)
These are details on the shipping carrier, the tracking number and the date on which the tracking number was input.
Supplier
This field shows the name of the supplier with its ID between parentheses. “Insourced” means the product is supplied in-house.
Product name/Options
This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
Hover your mouse over the thumbnail to view product details or view the product in your online store.
Click on [View product details] to open a pop-up window through which you can edit product details.
Click on [View storefront page] to open the relevant product page in your online store.
Click on the online store’s product code to open a pop-up window through which you can edit product details.
Quantity
This is the quantity ordered for each item.
Print shipping label
This will open a pop-up window through which you can print the shipping label of each carrier service.
Price
This is the price of each item.
Payment amount
Product subtotal: This is the purchase amount for each product (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Cart subtotal: This is the purchase amount for the whole order (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Order total (before discount): This is the purchase amount, including shipping fees. Calculation: ((Price ± Additional charges for options)* Qty) + Shipping fees
Total amount paid: This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.
Search results (By shipping number)
Shipment number
This is the shipment number attributed to the relevant product. Orders are shown by shipment number in this tab.
Ordered on (Paid on)
Order date: The date on which the order was imported to Market Plus. Even if products are added to orders on a later date, the date on which the order was first placed will be displayed in this field.
Payment date: The date on which the payment was first made. (First payment date)
Customer
Click on the customer name to open the CRM window through which you can manage customer information.
Item code
This is the item code registered on your online store.
Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
This field shows the name of the supplier with its ID between parentheses. “Insourced” means the product is supplied in-house.
Product name/Options
This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
Hover your mouse over the thumbnail to view product details or view the product in your online store.
Click on [View product details] to open a pop-up window through which you can edit product details.
Click on [View storefront page] to open the relevant product page in your online store.
Click on the online store’s product code to open a pop-up window through which you can edit product details.
Quantity
This is the quantity ordered for each item.
Shipping fee
This is the shipping fee for each order.
Shipping label (Input date)
These are details on the shipping carrier, the tracking number and the date on which the tracking number was input.
Print shipping label
This will open a pop-up window through which you can print the shipping label of each carrier service.
Price
This is the price of each item.
Payment amount
Product subtotal: This is the purchase amount for each item (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Cart subtotal: This is the purchase amount for the whole order (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Order total (before discount): This is the purchase amount, including shipping fees. Calculation: ((Price ± Additional charges for options)* Qty) + Shipping fees
Total amount paid: This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.