Note that marketplace orders can only be found under this tab once they have successfully been exchanged. Those for which an exchange has simply been requested can be found under the [In transit] tab.
You can also access this menu by clicking on the number of exchange requests that is mentioned on your admin page’s dashboard.
Search field
Online store
Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time.
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters by clicking on the [+] button.
Product
If you set the filter to [Product code] or [Variant code], you will need to enter the exact value to get search results.
If you set the filter to [Product name], [Product tag] or [Manufacturer], you can find items that match the input value both partially and exactly.
Click on [Search product] to take a closer look at the products you can choose.
Carriers/Pickup request status
Search for orders based on the shipping carrier and the pickup request status.
Pickup not requested: Exchanges for which a pickup request has not been submitted.
Pickup requested: Exchanges for which a pickup request has been submitted, but the shipping carrier has yet to accept the request.
Pickup accepted: Exchanges for which the pickup request has been accepted by the shipping carrier.
Failed pickup request: Exchanges for which the shipping carrier has failed to accept the pickup request.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Exchange request date: Search based on the date on which the customers requested to exchange a product.
Exchange approval date: Search based on the date on which an admin accepted an exchange request.
The maximum date range is six months.
Marketplace
Search for orders by marketplace (vendor).
Order status
Search for orders by exchange status.
Account types
Search for orders by account type.
Reset
Reset all the search filters.
Search results
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Settings
Decide which items you want to include in the search results table.
Search results
Requested on (Accepted on)
Requested on: The date on which the customer requested the exchange.
Accepted on: The date on which the admin accepted the exchange request.
Item code/Exchange number
Item code: Click on your online store’s order number to view relevant order details. You can simply check the order details or process the order.
Click on the customer name to open the CRM window through which you can manage customer information.
Product name/Options
This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
Hover your mouse over the thumbnail to view product details or view the product in your online store.
Click on [View product details] to open a pop-up window through which you can edit product details.
Click on [View storefront page] to open the relevant product page in your online store.
Click on the online store’s product code to open a pop-up window through which you can edit product details.
Quantity
This is the quantity ordered for each item.
Order status
Exchange requested [Customer]: Orders for which a customer has requested an exchange.
Postponed exchange: Exchange requests that the admin has postponed. (You can only postpone an exchange through the admin page’s Advanced Mode. You can only check the [Exchange postponed] status through the Smart Mode.)
Exchange accepted: Orders for which the exchange request was accepted.
Exchange in progress [Awaiting pickup]: Orders for which the admin has not yet received the returned product.
Exchange in progress [Awaiting payment]: Exchanges that need an additional payment because the new product is more expensive than the original one. You can find these orders in [Orders>Shipping>Awaiting payment (tab)].
Exchanged: Orders for which the returned product is picked up and the additional payment is received. You can find these orders in [Orders>Shipping].
Exchange on hold: Exchange requests that the admin has held off. (You can only hold off an exchange through the admin page’s Advanced Mode. You can only check the [Exchange on hold] status through the Smart Mode.)
Exchange
Process each exchange or check any exchange details.
Process
Use the “Process” button to process orders for which a cancellation has been requested or accepted.
You will be redirected to a pop-up window through which you can process the exchange.
You cannot use this button to process requests for marketplace orders. Those requests must be process through the relevant marketplace’s admin page.
Details
A “Details” button is provided for exchange requests that are in progress or have already been completed.
Click on [Details] to open a pop-up window through which you can check all the details related to the order’s exchange.
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.