Take a look at marketplace cancellations and process the requests.
Orders under this tab are marketplace orders that are canceled by customers during the [Preparing for shipment] step.
Make sure you check this menu before shipping orders as customers can request to cancel an order any time before dispatch.
Any cancellation requested after the order has been dispatched will be automatically rejected.
Search field
Online store
Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time.
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters by clicking on the [+] button.
Product
If you set the filter to [Product code] or [Variant code], you will need to enter the exact value to get search results.
If you set the filter to [Product name], [Product tag] or [Manufacturer], you can find items that match the input value both partially and exactly.
Click on [Search product] to take a closer look at the products you can choose.
Price range
Set a price range for your search. Only orders within the set price range will be displayed.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Payment date: Search based on the date on which orders were paid.
Input date (tracking number): Search based on the date on which an admin added a tracking number to an order.
Shipping date: Search based on the date on which orders were shipped.
Delivery date: Search based on the date on which orders were delivered.
The maximum date range is six months.
Marketplace
Search for orders by marketplace (vendor).
Account types
Search for orders by account type.
Reset
Reset all the search filters.
Search results
Mark as In transit
You can mark orders under this tab as [In transit].
Orders marked as [In transit] can be found under the [In transit] tab.
Bulk shipping
You can use CSV files to mark multiple marketplace cancellations as [In transit] in one go.
Simply fill in the relevant CSV template with your order details, attach the document and click on [Bulk shipping via CSV].
You can also check your bulk shipping history by clicking on [Bulk shipping history].
Bulk shipping history
Find details on the orders that were shipped in bulk, the person who shipped the orders and the process’ status. You can also find further details on each log by clicking on [Details].
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Print
Print the search results. Decide whether to print the order forms (summary or detailed) or transaction summaries.
Settings
Decide which items you want to include in the search results table.
Search results
Ordered on (Paid on)
Order date: The date on which the order was imported to Market Plus. Even if products are added to orders on a later date, the date on which the order was first placed will be displayed in this field.
Payment date: The date on which the payment was first made. (This is the first payment date for all payment methods other than bank deposits.)
Order number
This is the order number registered on your online store. The marketplace’s order number will be shown between parentheses for marketplace orders.
Click on your online store’s order number to view the relevant order details. You can simply check the order details or process the order.
Click on the customer name to open the CRM window through which you can manage customer information.
“Select all” and check boxes
If one order contains multiple items, the [Select all] button will be displayed. Click [Select all] to combine the items into one shipping order.
If you click [Select all], all checkboxes for the items in a single order will be selected, and the [Select all] button will be changed to [Deselect all].
Shipping label
Add and save details for the shipping label of each order.
If you enter the tracking number for an order and click [Save tracking number], that order will be moved to the [Awaiting shipment] tab.
Supplier
This field shows the name of the supplier with its ID between parentheses. “Insourced” means the product is supplied in-house.
Product name/Options
This is the name of the product that has been ordered. Option details will be marked in blue. You can find a thumbnail of the product image on the left side of the product name.
Hover your mouse over the thumbnail to view product details or view the product in your online store.
Click on [View product details] to open a pop-up window through which you can edit product details.
Click on [View storefront page] to open the relevant product page in your online store.
Click on the online store’s product code to open a pop-up window through which you can edit product details.
Quantity
This is the quantity ordered for each item.
Price
This is the price of each item.
Payment amount
Product subtotal: This is the purchase amount for each item (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Cart subtotal: This is the purchase amount for the whole order (shipping fees are not included). Calculation: (Price ± Additional charges for options)* Qty
Order total (before discount): This is the purchase amount, including shipping fees. Calculation: ((Price ± Additional charges for options)* Qty) + Shipping fees
Total amount paid: This is the actual amount that was paid after all discounts and additional charges were applied. Calculation: (Price + Additional charges)*Quantity
Payment method
This is the type of payment method used for each order.
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.