Note that marketplace orders can only be found under this tab once they have successfully been returned. Those for which an return has simply been requested can be found under the [In transit] tab.
Search field
Online store
Search for orders by online store. Select one of your Cafe24 online stores that are synced with marketplace accounts to search for related orders.
Filter
Type a comma (,) between terms you add as filters to search for multiple orders at a time.
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters by clicking on the [+] button.
Order status
Search for orders by refund status.
Refund method
Search for orders by refund method.
Date range
Order date: Search based on the date on which orders were placed.
Memo creation date: Search based on the date on which an admin added a memo.
Refund approval date: Search based on the date on which an admin accepted a refund request.
Refund date: Search based on the date on which an payment was refunded.
The maximum date range is six months.
Marketplace
Search for orders by marketplace (vendor).
PG cancellation
Search for orders paid through payment gateways by their cancellation status.
Not canceled: Payments that have not been canceled by the payment gateway.
Partially canceled: Payments that have partially been canceled by the payment gateway.
Canceled: Payments that have completely been canceled by the payment gateway.
Account types
Search for orders by account type.
Reset
Reset all the search filters.
Search results
Mark as Refunded
Mark orders as refunded. You cannot use this feature for marketplace orders.
Export as CSV
This will open a pop-up window through which you can download your search results within a CSV file. The download function is protected by a password.
You can select the CSV template of your choice by clicking on the [CSV templates] button in the pop-up window.
Print
Print the search results. Decide whether to print the order forms (summary or detailed) or transaction summaries.
Settings
Decide which items you want to include in the search results table.
Search results
Ordered on
The date on which the order was placed.
Refund approval date (Refund date)
Refund approval date: Search based on the date on which an admin accepted a refund.
Delivery date: Search based on the date on which orders were Refunded.
Order number/Refund number
Order number: Click on your online store’s order number to view relevant order details. You can simply check the order details or process the order.
Click on the customer name to open the CRM window through which you can manage customer information.
Total quantity
This is the quantity of refunded items.
Total refund
This is the total refund amount.
Amount refunded (points/credits)
This is the amount that is to be refunded. If the refund is made in points or credits, the relevant amount is shown between parentheses.
Points/Credits refund
This is the amount of points or credits that was used to place the order and that will, thus, be returned with the refund.
Transferable points refund
This is the amount of transferable points that was used to place the order and that will, thus, be returned with the refund.
Payment method
This is the method that was used to pay for the order.
Refund method
This is the method that is used to refund the payment. It may be different from the payment method.
Status
Awaiting refund: Cancellations, exchanges, and returns that require a refund.
Refunded: Orders that are successfully refunded.
Refund on hold: Refund requests that the admin has held off. Refunds can be held off through the pop-up window that appears after clicking on [Process] for orders awaiting refund.
Refund
Process each refund or check any refund details.
Process
The “Proceed” button is activated for orders that are marked as [Awaiting refund] or [Refund on hold]. Click on [Process] to be redirected to a pop-up window through which you can process the return.
You cannot use this button to process requests for marketplace orders. Those requests must be process through the relevant marketplace’s admin page.
Details
The “Details” button is activated for orders that are marked as [Refunded].
Click on [Details] to open a pop-up window through which you can check all the details related to the order’s refund process.
Memo
Create memos or read those left by admins or customers.
Memos left by customers can be viewed by clicking on the “USER” icon, while those left by admin can be viewed by clicking on the “ADMIN” icon. Icons are only activated if there is a memo.
Hover your mouse over an activated icon to check the memo’s content.
Clicking on icons under [Memo] column will open a pop-up where you can add an admin memo for the relevant customer.