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Most canceled/returned products

  • Search for the rankings of the most canceled/returned products for your online store.
  • Search for information according to your search conditions and download details on the most canceled/returned products.
  • The results shown under this menu are based on data collected every hour.

Search field

Date range
  • The maximum date range is one year.
Product
  • Search by specifying a product name, product code, customer product code, product tag, variant code, manufacturer, supplier, brand, or trend.
Search products
  • A pop-up will appear when you click [Search products], allowing you to browse through your products.
  • After selecting a type, select either “Product name,” “Customer product code,” “HS code,” “Product tag,” “Manufacturer,” “Supplier,” “Brand,” or “Trend.” Then either select a sub-option or input a search term, and click [Search] to search for the desired product.
  • If you click on a product name within the [Search products] pop-up window, another pop-up will open in which you can edit the relevant product. If you click the [Select] button next to a product within the [Search products] pop-up window, the relevant product will be added a search condition.

Graph

  • This shows the results of your search in a graph.
  • The pie graphs represent the ratio of the TOP 10 most sold canceled/returned products by quantity and by return rate.
  • The details are based on data collected one hour prior to your search.

Graphs
  • Check the rankings of the most canceled/returned products based on sales quantity and sales amount in accordance with your search conditions.
  • While your search results are shown as a pie graph, you can hover your mouse over the graph for more information on the sales quantity, the sales amount, and the relevant item’s ratio.

Rankings

  • This shows the results of your search in a table.
  • The details are based on data collected one hour prior to your search.

Create CSV
  • Click this button to create a CSV file with the data.
  • You can download all created CSV files for 15 days after they have been created through the [Downloads] window. You can create as many CSV files as you wish within a day.
CSV list
  • This button will redirect you to a page containing the list of CSV files you can download.

Sort by X
  • Select whether you want to sort the products by number of cancellations/returns or by return rate.
No. of items per page
  • Select how many items you want to show per page in the table.
  • You can select whether to show 10, 20, 30, 50 or 100 items per page.