This pop-up appears when you click each order number displayed in [Orders] and allows you to view order details and change their respective status.
Order/CS
Add product to shipment
Unshipped products can be added to any shipment numbers subject to partial shipment among those under the same order number.
[Add product to shipment] is made available only when there are any products marked as [In transit] under the corresponding order number, and only the checkbox for applicable products will be activated.
Conditions where [Add product to shipment] is allowed
Products without shipment numbers marked as [Payment confirmed], [Preparing for shipment], or [Pending shipment]
Products marked as [Awaiting shipment] where shipment numbers have been saved
Conditions where [Add product to shipment] is not allowed
Products marked as [Awaiting payment]
Products with shipment numbers marked as [In transit]
Select products to add to existing shipments and click [Add product to shipment] to access the [Add product to shipment] pop-up.
Access the [Add product to shipment] pop-up where you can add products to existing shipments.
Confirm payment
Displayed only when there are orders marked as [Awaiting payment].
If you click [Confirm payment], the order status [Awaiting payment] will change to [Payment confirmed] or [Preparing for shipment].
Cancel order
You can cancel or partially cancel orders.
Click the [Cancel order] button to access a pop-up where you can process cancellation requests.
Accepted cancellation requests are listed in the [Canceled] tab.
Exchange
You can exchange or partially exchange order items.
Click the [Exchange] button to access a pop-up where you can process exchange requests.
If there is no extra charge incurred by an exchange for another product, the status will change to [Exchanged]. Otherwise, those products will be displayed as [Awaiting payment] in the [Order details] tab.
For exchanges that require any refund, they will be displayed under [Awaiting refund] tab in [Orders>Cancellations/Exchanges/Returns/Refunds>Refunds].
If coupons or points were used for the original order, the relevant details will also be applied in the exchange pop-up.
Accepted exchange requests are listed in the [Exchanged] tab.
Return
You can return or partially return order items.
Click the [Return] button to access a pop-up where you can process return requests.
Accepted return requests are listed in the [Returned] tab.
Add products to an existing order
Upon customer requests, the admin can immediately add products to an existing order.
Click [Add products to an existing order] to access a pop-up where you can add products to an existing order.
Added products will be added as orders marked as [Awaiting payment].
Order Status
Order status will be displayed according to each item code.
Click [Order status] to access the order fulfillment record pop-up where you can check order history until the delivery is complete.
Order details
You can check information about the corresponding order number and the number of products ordered.
Canceled
View cancellation requests made by customers in online stores and those accepted by the merchant
The [Proceed] button is displayed when the status is [Requested]. Click the button to access a pop-up where you can process cancellation requests.
When the status is [In progress] or [Canceled], the [Details] button will be displayed. Click the button to access the cancellation details pop-up.
If coupons or points were used at the time of purchase, the settings provided in the cancellation details pop-up will apply.
Exchanged
View exchange requests made by customers in online stores and those accepted by the merchant
The [Proceed] button is displayed when the status is [Requested]. Click the button to access a pop-up where you can process exchange requests.
When the status is [In progress] or [Exchanged], the [Details] button will be displayed. Click the button to access the exchange details pop-up.
If there is no extra charge incurred by an exchange for another product, the status will change to [Exchanged]. Otherwise, those products will be displayed as [Awaiting payment].
For exchanges that require any refund, they will be displayed under [Awaiting refund] tab in [Orders>Cancellations/Exchanges/Returns/Refunds>Refunds].
If coupons or points were used for the original order, the relevant details will also be applied in the exchange pop-up.
Returned
View return requests made by customers in online stores and those accepted by the merchant
The [Proceed] button is displayed when the status is [Requested]. Click the button to access a pop-up where you can process return requests.
When the status is [In progress] (awaiting pickup), the [Details] and [Mark as picked up] buttons will be displayed. Click the [Mark as picked up] button to change the status to [In progress] (awaiting refund).
When the status is [In progress] (awaiting refund) or [Returned], the [Details] button will be displayed. Click the button to access the return details pop-up.
When marked as [In progress] (awaiting refund), orders will be displayed in [Orders>Fulfillment>Cancellations/Exchanges/Returns/Refunds>Refunds]. When marked as [Refunded], the status will finally change to [Returned].
If coupons or points were used at the time of purchase, the settings provided in the return details pop-up will apply.
Refunded
View all refunds made for cancellation, exchange, and return. You can check the refund process and details on refund.
The [Proceed] button is displayed when the status is [Awaiting refund] and [On hold]. Click the button to access a pop-up where you can process refund requests.
Click [Refunded] in [Orders>Fulfillment>Cancellations/Exchanges/Returns/Refunds>Refunds] to immediately complete the refund process.
When the status is [Refunded], the [Details] button will be displayed. Click the button to access the [Details on refund] pop-up.
When marked as [Refunded] in [Orders>Fulfillment>Cancellations/Exchanges/Returns/Refunds>Refunds], the status will also change to [Canceled], [Exchanged], or [Returned].
CS records
View details regarding cancellations, exchanges, and returns, as well as CS statuses.
Customer inquiries
Customer information and inquiries are displayed in the form of list.
Click [Add inquiry] to access the customer inquiry pop-up where you can save customer inquiries.
Any inquiries marked as completed cannot be edited.
Payment details
You can separately access initial payment details and final payment details where cancellation, exchange, and return details are also reflected.
Check payment information in details/basic view.
Payment history
Click the button to access the [Orders and Payments - Detailed History] pop-up where you can check payment history for the corresponding order.
You can check daily changes in payment amount arising from payments, returns, cancellations, etc.
Initial payment details - Total amount paid
It is the amount paid at the time of original payment, excluding discounts and alternative payment amount.
The amount above is equivalent to the refund amount to be paid when the corresponding order is canceled.
When coupon is restored for canceled orders, that amount will not be included in the total amount paid.
Final payment details - Total amount paid
This amount refers to the final payment amount of the relevant order and discount or alternative payment methods (points, credits, etc.) are not included.
Any refund amount related to cancellation, exchange, or return will be reflected in the final payment amount.
Total amount paid
This amount refers to the final payment amount of the relevant order and discount or alternative payment methods (points, credits, etc.) are not included.
Any refund amount related to cancellation, exchange, or return will be reflected in the final payment amount.
When coupon is restored for canceled orders, that amount will not be included in the total amount paid.
Payment method
You can access detailed information regarding the payment methods used at the time of placing the corresponding order.
Bank deposit
You can confirm payment for orders that have been paid for via bank deposit.
Click [Modify bank information] to access a pop-up where you can edit [Deposit by] and [Pay-in account].
The pay-in bank name and account number will be displayed as set by the customer in [Store settings>Payments>Payment policies>Bank account information].
If you click [Confirm payment], the order status will change to [Order in progress] or [Preparing for shipment].
Point payments
Points are recovered and become ready for reuse after cancellation, exchange, and return requests are accepted, and the corresponding refunds are made.
Refund details
You can check detailed information regarding any refunds made for cancellations, exchanges, and returns.
Note that payment methods may differ from refund methods.
Customer information
You can check the corresponding customer information.
For any orders made by online store customers, click [View details] and [View order history] to access the CRM pop-up where you can view detailed customer information.
Customer notifications will be displayed in [My shopping>Order details>Customer notifications], if applicable.
Click [Edit customer information] to access the [Update customer information] pop-up where you can edit customer information.
Blocklist
You can add guests suspected of having placed bad orders to the blocklist or remove them from the blocklist.
Click [Add to blocklist] to add the customer to the blocklist. All orders from this customer, including this order, will be marked as bad orders in [Orders>All orders].
• Previous orders placed before adding the customer to the blocklist will not be considered to be blocklisted orders.
Click [Remove from blocklist] to remove this customer from the blocklist. Orders from this customer will not be marked as bad orders in [Orders>All orders].
• Existing blocklisted orders will also be removed from the blocklist.
You can search bad orders by the mobile number or email of blocklisted customers.
• If mobile number and email address are not available, add phone number.
These [Add to blocklist] and [Remove from blocklist] buttons are displayed only in guests’ [Order details] pop-up.
Shipping information
You can check the shipping information for the corresponding order.
Click [Edit recipient information] to access the [Change shipping information] pop-up where you can edit recipient information.
If you edit shipping information, [Recipient information last edited on] and [Records of shipping information edits] will also be displayed.
Any changes made to [Shipping information] will be updated when clicking the order number of the corresponding order and accessing the [Order details] pop-up.
Admin memo
[Admin memo] allows the admin to manage special remarks and customer inquiries for each order.
Any content added to [Admin memos] may also be added to the [Customer inquiries] tab in [Order/CS].
If you enable [Add to [Customer inquiries]], any content added to [Admin memos] will also be added to the [Customer inquiries] tab in [Order/CS].
Any editions or deletions made here will not be reflected in the [Customer inquiries] tab in [Order/CS].
[Memo content] is for admin to add memo on the relevant orders.
This can be helpful when dealing with customer requests or any other issues since useful data is recorded such as date, author (ID or sub-admin’s name), and IP address.
You cannot edit or delete any memos automatically added by the system unlike those manually added by the admin.
Add to [Customer inquiries]
If you enable [Add to [Customer inquiries]], any content added to [Admin memos] will also be added to the [Customer inquiries] tab in [Order/CS].
However, any editions or deletions made here will not be redefected in the [Customer inquiries] tab in [Order/CS].
Memo content
[Memo content] is for admin to add memo on the relevant orders.
This can be helpful when dealing with customer requests or any other issues since useful data is recorded such as date, author (ID or sub-admin’s name), and IP address.
Tick [Important memo] to display the [Important] icon for the relevant memo.
Tick [Pin to top] to pin the memo to the top and add a "Pin" icon to it.
