You can access detailed information regarding products marked as [Refunded] or [Undone] in the [Details on refund] pop-up.
Various information, including refunded products, refund amount, refund correction log, refund methods, refund method modification log, detailed information on refunds, will be displayed.
In the case of refunds for exchanges, information regarding refunded products, as well as products for exchange, will be displayed.
If [Automatic payment gateway action cancellation for completed refunds] is enabled, payment gateway transaction will also be canceled when the order is marked as [Refunded].
If [Automatic payment gateway action cancellation for completed refunds] is disabled, you must manually cancel transaction for payment gateway in [Order details>Payment method].
If [Automatic payment gateway action cancellation for completed refunds] is disabled, you need to enter refund information and then cancel or partially cancel a credit card payment in the [Order details] pop-up to cancel the payment and complete the corresponding refund process.
If [Automatic payment gateway action cancellation for completed refunds] is disabled, you must manually cancel payment in order details pop-up for PayPal payments after refund.
Mark as [Awaiting refund]
This button is displayed only for products marked as [Refunded].
Click [Mark as awaiting refund] to change the order status from [Refunded] to [Awaiting refund].
Refunded products
Refunded product information is displayed.
Refund amount
The refund amount is displayed.
Refund correction log
Refund amount correction history is displayed.
Refund method modification log
Refund method modification history is displayed.
Details on refund
Detailed information on refunds is displayed.
Mark as [Awaiting refund]
The [Mark as awaiting refund] button is displayed only for products marked as [Refunded]. (Not displayed in the [Details on refund] pop-up for products marked as [Undone])
Click [Mark as awaiting refund] to change the order status from [Refunded] to [Awaiting refund].
