The refund process for cancellation, exchange, and return requests can be completed.
If [Automatic payment gateway action cancellation for completed refunds] is enabled, payment gateway transaction will also be canceled when the order is marked as [Refunded].
If [Automatic payment gateway action cancellation for completed refunds] is disabled, you must manually cancel transaction for payment gateway in [Order details>Payment method].
If [Automatic payment gateway action cancellation for completed refunds] is disabled, you need to enter refund information and then cancel or partially cancel a credit card payment in the [Order details] pop-up to cancel the payment and complete the corresponding refund process.
If [Automatic payment gateway action cancellation for completed refunds] is disabled, you must manually cancel payment in order details pop-up for PayPal payments after refund.
Refund method modification log
If you change the refund method, the corresponding history will be displayed.
Reason for holding off refund
This is the reason for that will be displayed when a refund is put on hold.
If not applicable, [Reason], [Details], and [Reason for holding off] will be left empty.
Refunds
Fill in [Refunded on] and [Content] and click [Mark as refunded] to complete the refund process.
When marked as [Refunded], orders will be immediately marked as [Canceled], [Exchanged] and [Returned], respectively.
When necessary, click [Hold off refund] and fill in the reason to put the refund on hold.
Refunds on hold are listed in [Orders>Fulfillment>Cancellations/Exchanges/Returns/Refunds>Refunds>On hold (tab)].
Refunded products will be displayed at the top of the page.
In the case of refunds for exchanges, information regarding refunded products, as well as products for exchange, will be displayed.
Refund amount
The refund amount and detailed information will also be displayed.
Refund amount corrections
You can edit the refund amount, if necessary.
Select the type of correction, fill in the corrected refund amount and the reason for correction, and click [Save] to change the refund amount. This will also be reflected in [Refund details].
For points or credits refund, you cannot edit the refund amount.
Refund correction log
Refund amount correction history is displayed here.
Refund method
Refund method information that has been entered in the [Cancellations], [Returns] or [Exchanges] pop-up will be displayed.
Change refund method
You can edit the refund method for cancellation, exchange, and refund requests.
The refund process for cancellation, exchange, and return requests can be completed in the [Refunds] pop-up.
If [Automatic payment gateway action cancellation for completed refunds] is enabled, clicking [Mark as refunded] will automatically cancel the corresponding PG payment according to the accepted refund amount and subsequently change the order status to [Refunded].
If [Automatic payment gateway action cancellation for completed refunds] is disabled, clicking [Mark as refunded] will only change the order status to [Refunded], but the corresponding PG payment will not be automatically canceled.
You need to manually cancel the payment method in the [Order details] pop-up.
You can enable or disable this feature in [My Store>Store setup>General settings>Orders (tab)>Payment/refund/return settings].
The refund method must be bank deposits, points, or credits because virtual account payments or escrow (virtual account) payments do not allow payments to be canceled after the refund process.
