All orders

Search field

• You can use various search filters, including [Order number, Date range, Product, Shipping carrier], and [Advanced search].

• To ensure performance and system stability, the date range is limited to 6 months.

• Click [Save filter settings] to save your search filter settings.

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Save filter settings

• You can save search filter settings under [Orders]. You can save a search filter setting by page, but not by tab.

• The exceptions specified below will not be saved.

Exceptions

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Filter

• A maximum of ten search terms separated by commas can be entered into the search box.

1. 1. e.g. 20001212000, 20001212111, 20001212222

1. 1. {OR.SM.AO.40.06}

• {OR.SM.AO.40.04::When entering an order number, you do not have to insert dashes in between the numbers.}

• {OR.SM.AO.40.05::You can add up to five filters for multiple criteria-based searches.}

Product

• If you set the filter to [Product code], or [Variant code], you need to enter the exact search term to get search results.

• If you set the filter to [Product name, Product tag, Manufacturer], or [Supplier], you can find items that partially or exactly match a search term.

Preferred shipping carrier/method

• This feature will be displayed on the storefront if you select [Customer preference] for the [Shipping method] field under [Store settings>Shipping>Shipping policies>Shipping fee>General].

• You can search for shipping carriers or methods selected by customers when they place an order.

Search results

• If you enabled the [Track inventory] feature for a product, please tick the checkbox for [Enable out-of-stock icon] to prevent customers from purchasing out of stock products.

• A [Remove] button will appear for unpaid orders only. If you click [Remove], the selected order will be removed from the search results table. If you want to delete order forms from your database, go to [Orders>Fulfillment (Tab)>Delete order forms].

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Display shipping information

• If you tick the checkbox for [Display shipping information], customer information will be displayed in the search results table.

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Export as CSV

• Use this feature to add additional items to the default template.

-CSV files are available for download immediately or on the following day, depending on the data size. - Print

• You can print order forms, or transaction summaries with this feature.

• When printing order forms, you can select [Order form (summary)] or [Order form (detailed)]. You can set up details in the [Order print settings] section under [Store settings>Orders>Order policies>Orders (After completion)].

• If you click [Order form (summary)], the [Printing orders] window will pop up. You can select the items and sorting order before printing the order forms. However, the [Printing orders] window will not pop up if you have selected [Default setting].

• If you click [Order form (detailed)], the items on the [Order details] page will be printed. You can select the items before printing if you have selected [Check before printing].

Settings

• Select the items you want to display in the table.

• You cannot deselect the required items. However, you can check or uncheck the rest of the items.

• If you want to add or remove items from the table, check and uncheck the items you wish to display and remove, then click [Apply].

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Memo

• You can view or edit the memos written by customers or admins.

• If there is a memo by customer or admin, [USER] and/or [ADMIN] icons will be activated, and you can put your mouse over to each icon to read the contents.

• Click each icon to open [Customer’s delivery instructions] and [Admin memo] window.

• By clicking the [USER] icon, you can open the [Customer delivery instructions] window and view the details.

• By clicking the [ADMIN] icon, you can open the [Admin memo] window and view the details.

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Product subtotal

• The amount shown in gray is the amount paid per item.

• Amount paid per item is the actual amount paid after deducting any discounts/alternative payments (product discounts, checkout discounts, points, credits, etc.) from the product subtotal.

• Amount paid per item will not be displayed if [Automatic discount calculation] has been disabled during CS.