Save settings for frequently used filters for each page. The settings cannot be saved for each tab.
Items in [Items exempt from being saved] below will not be saved, and all others will be saved.
Exceptions
Filter
You can enter up to ten search terms and separate them by comma.
e.g. When entering three order numbers - 20001212000, 20001212111, 20001212222
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters for multiple criteria-based searches.
Refund period
Refund approval date - This allows you to search orders for which refund requests have been accepted for cancellations/exchanges/returns within the corresponding period.
Search orders marked as [In progress (awaiting refund)] that have been already picked up for exchanges/returns. However, those awaiting pickup will not be searched as of the refund approval date.
If you have failed to search specific refund requests for exchanges/returns as of the refund approval date, please check the pickup status.
Refund date - This allows you to search orders that have been refunded within the corresponding period.
Preferred shipping carrier/method
This is displayed only when [Customer preference] is selected for [Shipping method] in [My Store>Shipping>Shipping/Returns].
Search shipping carrier or method that customer has selected when placing the order.
PG cancellation
You can select a status for cancellation of PG payment methods.
Before cancellation
When PG cancellation has not proceeded yet
Partially canceled
When only part of the amount paid via PG services has been canceled
Canceled
When the whole of the amount paid via PG services has been canceled
Search results
Refunded
Select orders awaiting refund and click [Refunded] to mark them as [Refunded].
Even if you select and process multiple orders, only those applicable will be marked as [Refunded].
Proceed
The [Proceed] button is provided for orders marked as [Awaiting refund] and [On hold].
Click [Proceed] to access the [Refunds] screen where you can process refund requests.
Details
The [Details] button is provided for orders marked as [Refunded] and [Undone].
Click [Details] to open the [Details on refund] pop-up where you can access detailed information on refund.
Export as CSV
You can export information as CSV with additional fields in addition to those provided in the basic template.
Depending on the data size, you can download the CSV on the same or next day.
Print
Print order form or transaction summary.
You can print either [Order form (Summary)] or [Order form (Detailed)] and select fields to display in [Order print settings] in [My Store>Store setup>General settings>Orders (Tab)].
When you select [Order form (Summary)], [Order print settings] page will appear for you to select fields and sorting order before printing. However, if default print settings is selected, the order form will be instantly printed without showing [Order print settings] page.
When you select [Order form (Detailed)], [Order print settings] page will appear for you to select fields and sorting order before printing. However, if default print settings is selected, the order form will be instantly printed without showing [Order print settings] page.
Settings
Select fields to display in the list.
You cannot remove the required fields from the list. Other than those required fields, tick or untick the checkbox to display or do not display the field.
Click [Apply] after selecting fields to display.
Memo
You can view or edit the memos written by customers or admins.
Each icon (User or Admin) will be highlighted for added memo and the message will appear on mouseover.
Click each icon to display customer’s delivery instructions or admin memo.
Customer’s delivery instructions - Check delivery instructions entered by customers during checkout.
Admin memo - Check messages entered by admin in [Admin memo].
