Here, you can check the orders in the following statuses: [Purchased, Awaiting payment, Awaiting additional payment], and [Payment complete].
Confirm payments for orders that are paid or cancel orders that are awaiting payment when requested by your customers.
Orders paid using other payment methods than [Bank deposit] will automatically be moved to either [Order in progress] or [Preparing for shipment] under [Orders>Fulfillment (Tab)].
To automatically cancel unpaid orders, go to [My Store>Store setup>General settings>Orders (Tab)].
To mark the unpaid orders that are automatically canceled as [Awaiting payment], go to [Orders>Fulfillment (Tab)>Cancellations/Exchanges/Returns/Refunds>Cancellations before payment].
Search field
You can use various search filters, including [Order number, Date range, Product, Shipping carrier], and [Advanced search].
Click [Save filter settings] to save your search filter settings.
Save filter settings
You can save search filter settings under [Orders]. You can save a search filter setting by page, but not by tab.
The exceptions specified below will not be saved.
Exceptions
Filter
A maximum of ten search terms separated by commas can be entered into the search box.
e.g. 20001212000, 20001212111, 20001212222
When entering an order number, you do not have to insert dashes in between the numbers.
You can add up to five filters for multiple criteria-based searches.
Product
If you set the filter to [Product code], or [Variant code], you need to enter the exact search term to get search results.
If you set the filter to [Product name, Product tag, Manufacturer], or [Supplier], you can find items that partially or exactly match a search term.
Preferred shipping carrier/method
This feature will be displayed on the storefront if you select [Customer preference] for the [Shipping method] field under [My Store>Shipping>Shipping/Returns].
You can search for shipping carriers or methods selected by customers when they place an order.
Search results
Confirm payments
To mark orders as [Order in progress], select one or more orders then click on [Confirm payment].
Payment confirmation email will be sent automatically to the customer. The confirmed order will be moved to either [Order in progress], or [Preparing for shipment].
Orders paid using payment methods other than [Bank deposit] will be immediately moved to either [Order in progress] or [Preparing for shipment]. You can mark the orders as [In transit] from either screen.
Cancel orders
To cancel orders that are awaiting payment, select one or more orders than click [Cancel order].
To view canceled orders, go to [Orders>Fulfillment (Tab)>Cancellations/Exchanges/Returns/Refunds>Cancellations before payment].
If you want to cancel orders in bulk, click multiple orders, then click [Cancel order]. You will be redirected to the [Bulk cancel orders awaiting payment] page in which you must enter the reason for cancellation to proceed with the cancellation process.
Export as CSV
Use this feature to add additional items to the default template.
CSV files are available for download immediately or on the following day, depending on the data size.
Print
You can print order forms, or transaction summaries with this feature.
When printing order forms, you can select [Order form (summary)], or [Order form (detailed)]. You can set up details in the [Order print settings] section under [My Store>Store setup>General settings>Orders (Tab)].
If you click [Order form (summary)], the [Printing orders] window will pop-up. You can select the items and sorting order before printing the order forms. However, the [Printing orders] window will not pop-up if you have selected [Default setting].
If you click [Order form (detailed)], the items on the [Order details] page will be printed. You can select the items before printing if you have selected [Check before printing].
Settings
Select the items you want to display in the table.
You cannot deselect the required items. However, you can check or uncheck the rest of the items.
If you want to add or remove items from the table, check and uncheck the items you wish to display and remove, then click [Apply].
Memo
You can view or edit the memos written by customers or admins.
If there is a memo by customer or admin, [USER] and/or [ADMIN] icons will be activated, and you can put your mouse over to each icon to read the contents.
Click each icon to open [Customer’s delivery instructions] and [Admin memo] window.
By clicking the [USER] icon, you can open the [Customer delivery instructions] window and view the details.
By clicking the [ADMIN] icon, you can open the [Admin memo] window and view the details.
Note
Automatically cancel unpaid orders
To automatically cancel unpaid orders, go to [My Store>Store setup>General settings>Orders (Tab)].
To mark the unpaid orders that are automatically canceled as [Awaiting payment], go to [Orders>Fulfillment (Tab)>Cancellations/Exchanges/Returns/Refunds>Cancellations before payment].
