Preparing for shipment

Find the orders marked as [Preparing for shipment] from here.

If your online store does not use the [Order in progress] menu, you can check the orders marked as [Order in progress] in the [Awaiting payment] menu.

Orders under this menu can be marked as [In transit].

Korean Post EMS is not available for international escrow orders.

Since COD orders have not yet been paid for at this stage, you can search these orders by setting [Date range] as [Order date].

Save filter settings

You can save search filter settings under [Orders]. You can save a search filter setting by page, but not by tab.

The exceptions specified below will not be saved.

Exceptions

Filter

A maximum of ten search terms separated by commas can be entered into the search box.

1. e.g. 20001212000, 20001212111, 20001212222

1. {OR.SM.DD.40.06}

{OR.SM.DD.40.04::When entering an order number, you do not have to insert dashes in between the numbers.}

{OR.SM.DD.40.05::You can add up to five filters for multiple criteria-based searches.}

Product

If you set the filter to [Product code], or [Variant code], you need to enter the exact search term to get search results.

If you set the filter to [Product name, Product tag, Manufacturer], or [Supplier], you can find items that partially or exactly match a search term.

Preferred shipping carrier/method

This feature will be displayed on the storefront if you select [Customer preference] for the [Shipping method] field under [Store settings>Shipping>Shipping policies>Shipping fee>General].

You can search for shipping carriers or methods selected by customers when they place an order.

Search results

[By product (Tab)] simply provides information based on ordered items. This means that you cannot mark orders as [In transit] from this tab.

[By shipment number (Tab)] provides order information by shipment number. Note that only one shipment number is provided for combined shipments.

Find additional orders (exchanges, returns, customer requests) in the [Additional orders (Tab)].

Find combined shipments in the [Combined shipments (Tab)].

Mark as In transit

To move the orders to [In transit], select one or more orders and click [Mark as In transit].

Mark as [Order in progress]

This button is displayed only when you enable the [Order in progress] menu.

To mark orders as [Order in progress], select one or more orders then click on [Mark as Order in progress]. Orders that are marked as [Order in progress] can be found in the [Order in progress] menu.

Display shipping information

If you tick the checkbox for [Display shipping information], customer information will be displayed in the search results table

Save tracking number

If you enter the tracking number for an order and click [Save tracking number], that order will be moved to [Awaiting shipment].

Tracking numbers cannot be saved if you do not enter a tracking number, or do not select the order you want to save.

Combine shipping

Select multiple orders then click [Combine shipping] to open the [Combine shipping] window.

You can see whether the orders can be combined in the [Combine shipping] window. You can combine the orders in the [Combine shipping] window if it is possible to do so.

[Shipping label] field under [Combined shipments (Tab)] must be specified before marking the orders as [In transit].

Note that combined shipments can be processed individually, but doing so may cause issues such as entering the wrong tracking number, or creating duplicate shipments.

Bulk combine shipping

You can view orders from the last 6 months that can be [Combined].

If you click [Bulk combine shipping], the [Bulk combine shipping] window will pop up, and you can select orders to combine in bulk from the screen.

Separate shipment

You can separate combined shipments.

To separate combined shipments, select the orders that are combined, then click [Separate shipment].

Hold off shipments

To hold off shipments, select one or more orders, then click [Hold off shipment], the status of the selected orders will be changed to [Shipment on hold] and relocated to the [Shipment on hold (Tab)].

When on-hold shipments are removed from [Shipment on hold (Tab)], you may find them in [By order number (Tab), International shipments (Tab), By product (Tab), By shipment number (Tab), Additional orders (Tab)], or [Combined shipment (Tab)].

If you are using the [Order in progress] menu, the [Hold off shipment] feature will be available only from there.

Export

Click on [Export] to download order information for orders found in the search results as a CSV file. The basic template will be used to create the CSV file when you use this feature.

Export as CSV

Use this feature to add additional items to the default template.

-CSV files are available for download immediately or on the following day, depending on the data size. - Print

You can print order forms, or transaction summaries with this feature.

When printing order forms, you can select [Order form (summary)] or [Order form (detailed)]. You can set up details in the [Order print settings] section under [Store settings>Orders>Order policies>Orders (After completion)].

If you click [Order form (summary)], the [Printing orders] window will pop up. You can select the items and sorting order before printing the order forms. However, the [Printing orders] window will not pop up if you have selected [Default setting].

If you click [Order form (detailed)], the items on the [Order details] page will be printed. You can select the items before printing if you have selected [Check before printing].

Settings

Select the items you want to display in the table.

You cannot deselect the required items. However, you can check or uncheck the rest of the items.

If you want to add or remove items from the table, check and uncheck the items you wish to display and remove, then click [Apply].

Memo

You can view or edit the memos written by customers or admins.

If there is a memo by customer or admin, [USER] and/or [ADMIN] icons will be activated, and you can put your mouse over to each icon to read the contents.

Click each icon to open [Customer’s delivery instructions] and [Admin memo] window.

By clicking the [USER] icon, you can open the [Customer delivery instructions] window and view the details.

By clicking the [ADMIN] icon, you can open the [Admin memo] window and view the details.

Bulk shipping via CSV (Import tracking numbers via CSV) About this feature

This feature enables you to ship orders in bulk by importing CSV files that contain the order numbers, variant codes, item codes, and tracking numbers. It will free you from tedious tasks such as entering and saving tracking numbers and changing order status one at a time.

How to create the CSV file for import

1. Download the CSV file for the order information you want shipped, and obtain the tracking numbers provided by the carrier companies.

To get the tracking numbers for bulk shipping, you need to check the items required to obtain tracking numbers from a carrier company of your choice. Then go to [CSV files>CSV templates], and set the required items accordingly to create and download the CSV file that contains order details.

2. Change the shipping label data you have obtained from the carrier company so it can fit the Cafe24 template correctly. Click [Download CSV template] to check the sample template provided.

To process shipping without any errors, the file name, and column names and order must be the same as the sample template.

If you want to mark orders as [Awaiting shipment], you must enter the order numbers, variant codes, and item codes.

If you want to mark orders as [In transit], you must enter either order numbers, variant codes, or item codes.

• Priorities in order of importance are ① Order numbers, ② Variant codes, ③ Item codes.

For complete shipments, enter the order numbers and type &quot;all&quot; (case-insensitive) in the orders' variant code field on the CSV file, and leave the item code field empty. Please be aware that if the item code field contains any data, that field will be read first and shipping will be processed accordingly. Therefore, if you plan to fill out the item code field, you must enter the correct data.

You can mark all products in a single order as [In transit] in one go when the status is [Complete shipment].

For partial shipments, delete the variant code or item code of the products that cannot be shipped, then save the CSV file.

[Partial shipment] is a status used when all products cannot be sent at once, thus allowing that part of the order to be marked as [In transit]

3. Once you finish creating the CSV file for import, you can conveniently ship the orders in bulk by using the order information and tracking numbers filled out.