Add or delete store admins and supplier admins, and set permissions for each admin.
Access to [Admin account settings] is permitted after registering your verification method at [My Store>Security>Verification methods].
Add store admin
You can add and modify an admin's general information when adding an admin to your online store.
Admin ID
You need to check the availability of the ID you entered.
Newly registered sub-admins use the same admin ID as their online store ID.
Store admins can login via the [Sub-admin] tab with their ID.
You cannot re-register a sub-admin ID that has been deleted once before.
Admin name
Enter an admin name for each multi-language store. You can use a different name for each store.
Password
You must enter a combination of at least two (10 to 16 characters) or three (8 to 16 characters) of the following: upper and lowercase letters/numbers/special characters.
Admin account permissions
Multi-language store
You can set which multi-language stores the sub-admin can use.
Access permissions for multi-language stores
You can set menu permissions and access levels for each multi-language store.
If you set [Access multi-language store] to [Do not allow], the admin will not be able to login to the specified multi-language store.
Permissions
Access is blocked for menus left unchecked.
You must grant permission to at least one menu.
[Advanced settings] button will appear only after you add other admin or sub-admin accounts.
Clicking the [Advanced settings] button will open [Edit permissions] pop-up where you can edit permissions for sub-menus.
Access levels
You can configure sub-settings for each feature after registering a sub-admin.
Edit product
If [Edit product] is left unchecked, the following fields cannot be edited by the sub-admin: Product name, MSRP, Cost, Price for default store, Taxation type, Calculate price, Price, Extra charge (item).
Restrict searches on order information
This option restricts the viewing of order information to the basic minimum to ensure the protection of information.
When searching for order information in [Products], only items matching the search criteria exactly will be displayed.
Restrict searches on personal information
Customers' personal information displayed in the [Orders] menu and [Customer profile] page in CRM pop-up will be masked.
Customers' personal information displayed in the [Customers] menu will be masked.
Mark products for returns/exchanges as [Picked up]
When checked, permission to mark products for returns/exchanges as [Picked up] will be granted.
If an admin has return/exchange permission but does not have permission to mark products as [Picked up], the admin will not be able modify it to the default [Quick return (Automatically marked as picked up)] option on the returns/exchanges page.
Location of Quick return settings:
[Enable [Returns] in Orders] field in [My Store>Store setup>General settings>Orders (Tab)].
Accept refund
You can active this option by going to [My Store>Store setup>General settings>Orders (Tab)] and setting [Refund for cancellation/exchange/return requests] to [Separate acceptance of a cancellation/exchange/return request from the refund process].
View order amount
View order amount details on all pages in [Orders]. However, even without this permission, the admin can still view the amount except for information relating to refunds and the total amount for automated payment confirmations.
Restrict searches on customer information
Sub-admins will be restricted from searching customer information.
[Customers>Find customers>Customer information]: Only the customers with a name or ID that perfectly manage the query will appear in the search results.
Additional settings in [Customers>Manage customer>Manage by customer level]: Customer level change history cannot be viewed.
[Customers>Manage customers>Login log]: Only the customers with exactly matching IDs or IP addresses will appear in the search results.
[Analytics>Products>Shopping cart record]: You can only find customer names or customer IDs that are an exact match.
Allow specific IP address
Sub-admins can only login from registered IP addresses. Access is restricted for sub-admins using a different IP address.
Enter an IP range (1–256).
e.g. If you want to allow for 123.123.123.1–255, enter 123.123.123
Applies to all multi-language stores.
Remove time limit for admin page access
You can find the [Limited accesses time for sub-admins] settings in [My Store>Store setup>General settings>Store/Security (Tab)].
This permission applies to all online stores.
Permissions for App Store
App Store permissions when adding an admin
Cafe24 App Store
Permissions required for access to App Store can be set in the default store. Default store settings will be applied to multi-language stores as well.
You can configure [Permissions for My apps] after registering the sub-admin.
Edit sub-admin account
You can modify general information here when updating sub-admin information. You can modify all information except for admin ID.
Sub-admin account permissions
You can configure admin permissions here when updating sub-admin information.
You can apply existing admin permissions, or select a specific online store and grant permissions per menu and/or access level.
Refer to [Admin permission settings] when editing sub-admin information.
Apply existing admin permission settings
You can copy existing admin permissions via the [Apply existing admin permission settings] window.
Please refer to “Admin permission settings” for other options.
Access levels
You can configure and set access permissions for each admin menu. Configure access permissions using the checkboxes.
[Advanced settings] button will appear only after you add other admin or sub-admin accounts.
Click on [Advanced settings] to view the detailed access levels window.
You can also set access permissions for sub-groups in this window.
Permissions for App Store
You can configure the admin's App Store permissions when updating sub-admin information.
Permissions required for access to App Store can be set in the default store. Default store settings will be applied to multi-language stores as well.
Access levels
My apps access levels are provided by the app developer. The default value is no permission.
Contact the app developer if you have any queries about an app’s access levels.
Write a review
You can write a review for all products without any restrictions when this option is checked.
Notes
Sub-admins with permission to write reviews will operate as follows.
1) Like customer reviews, reviews written by a sub-admin will be included in all statistics.
2) Review ranking i.e. will be included in rankings.
3) Reviews written by a sub-admin are not eligible for points.
Supplier admin account general settings
Admin ID
You need to check the availability of the ID you entered.
The first character must a be letter (using a combination of lowercase letters and numbers (4 to 6 characters)).
You need to check the availability of the ID you entered.
Admin name
Enter an admin name for each multi-language store. You can use a different name for each store.
Password
You must enter a combination of at least two (10 to 16 characters) or three (8 to 16 characters) of the following: upper and lowercase letters/numbers/special characters.
You do not need to enter a password when modifying admin information (i.e. maintains current password).
Email
Please be aware that emails sent out using settings in [Automated emails] will be received by the [Manager] email address registered in [Products>Filtered search>By suppliers] and not the email address entered here.
Supplier admin account permissions
Accessible stores
You can select and modify which stores supplier admins have access to.
Permission to assign product category
You can configure settings so that the supplier admin can only add products to assigned product categories.
Products cannot be added to unassigned product categories.
Permission to edit/change/sell/delete products
After a supplier adds a product, you can grant permission to edit, change the layout, sell, or delete the added product.
IP access restrictions
You can configure settings so that the supplier admin can only connect from a specific IP address.
Permission to view order amount
Grant view permissions to the supply operator concerning the product prices, product subtotal, and cart subtotal.
