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Orders

  • Configure order-related options via your store’s operation settings.

Cart settings

Added to cart notification
  • When customers add a product to the cart, you can choose whether to redirect them to the [My shopping cart] page or display an [Added to cart] notification.
  • If you enable [Added to cart notification], a notification window will pop-up when placing a product into the cart.
  • If you select [Display [Buy] button in Add to cart confirmation pop-up], customers are taken to the checkout screen to purchase the product in the cart.
Display [Add to cart] button
  • You can display the [Add to cart] button on your store’s main page and product list page.
  • [Add to cart] buttons will be displayed under products in the product list. You can change the button designs in [Themes (PC)>Features>Icons].
Allow editing options in [My shopping cart] pop-up
  • Allow customers to change their product options in their cart via a pop-up window if there is a product with available options in their cart.
Display discounted price in cart
  • Configure settings to allow customers to view available product discounts and the customer level-based discounts in their cart, as well as the price, total product price, display discount on subtotal, and prices with strikethroughs.

Order/Order form

Allow purchases
  • Decide whether you wish to allow guests to purchase items.
  • If you select [Customer accounts only], only people logged into their customer account will be able to place an order.
Enable pre-order
  • You can display a [Pre-order] button or option box when customers attempt to order an out-of-stock product.
  • This setting uses the inventory tracking feature, and can only be applied to stores that do not use the out-of-stock feature.
  • When a customer pre-orders a product, the pre-order icon will appear in their order history.
Displayed discounted price at checkout
  • Discounted price will be displayed on the checkout page’s order list.
Quick signup at checkout
  • Allow guests to quickly sign up for an account when they enter their shipping information on the checkout page.
  • Unlike general signup fields, customer signup can be completed with just an ID, password, and email address.
  • If you enable quick signup, Admin approval (including Email verification), Check duplicate emails, Display information confirmation page, and Password security questions functions will not be applied.
  • If you have created an account through quick signup and made the first order, the order will be considered to have been made by a guest account and customer benefits, such as discount and points, will not apply to it.
Order details confirmation
  • You can add a separate page for final confirmation of order details before payment is made.
Enable print button on order completed page
  • You can add print buttons for transaction summaries, sales slips, and pickup details to "order completed" pages.
  • Print button for Pick information will be displayed if the customer selects Store pickup as the shipping method.
  • You can display the Print button for transaction summary on the checkout page only when you’ve applied Smart Themes.

Order form fields

Advanced settings
  • You can choose whether to display certain information fields on an order form, and make it an required field.
  • You must set either phone or mobile as a required field.
  • You can set the preferred delivery date and time in [My Store>Shipping/Returns>Shipping/Returns].
Address 2
  • For international shipping orders, you can enter the country name, postal code, street address, city, province, or other address information into [Address 2].
Delivery instructions
  • You can configure settings to allow customers to leave delivery instructions when a product is ordered.
Require ID for customers in China/Taiwan
  • Customer's ID information is required when shipping orders to China/Taiwan, due to the China Taiwan Personal Shipment Import Real-name Verification Policy.
  • ID is not required for EMS shipping.

Cancellation/Exchange/Return requests by customers

Enable this feature
  • You can configure settings to allow customers to request a cancellation/exchange/return.
  • If you select [Display basic options], customers can request a cancellation/exchange/return by selecting the product and entering the reason.
  • If you select [Display advanced options], customers can request a cancellation/exchange/return by selecting the product, requesting product pickup, and entering the refund details.
Request button display
  • You can set whether to display the cancel/exchange/return request button for each individual order status.
  • The request button will only be displayed for order statuses that are checked.
  • This feature is not available for cancellation requests before a payment, and can only be used for canceled orders. Orders are immediately canceled when a customer clicks on the cancel order button.
  • You can only select [Order in progress] if you are have enabled the the Order in progress order status.
  • For store pickup, you can select [In transit] for “Awaiting pickup”, and [Delivered[ for “Picked up”.
Display time for cancel/exchange/return button
  • You can set how long to display the cancel/exchange/return button for.
  • The cancel/exchange/return button will not be displayed on the customer’s [Orders] page after a specified amount of time.
  • Order date - Set time from when the order was completed. Take account of the delivery time when setting this option.
  • Delivered date - Set time from when the order was delivered.
Automatic PG refund for orders canceled before shipment
  • When the buyer requests to cancel an order, the relevant steps (order cancellation, PG cancellation, and PG refund) are automatically proceeded.
Conditions for automatic PG refund
  • Automatic PG refund is only applicable to a full cancellation which requires no approval from admin accounts. The following conditions must be satisfied for automatic PG to be proceeded.
  • 1. Order status - When the requested order is in the order status selected by the admin to provide automatic refund
  • 2. Cancellation status - When the buyer has requested a full cancellation
  • 3. Payment method - When the approved transaction can be instantly canceled (e.g. Credit card, real-time bank transfer, mobile payment, points, and/or credits)
  • 4.Sales channels - When the order was made on the online store provided by Cafe24.
  • 5. Changes - No changes were previously made to the requested order (e.g. cancellations, exchanges, returns, and/or additional orders)
Note
  • Email and SMS notifications for refunds will be sent out based on the preset settings.
  • If the PG payment cancellation is declined (time out for transaction cancellation, communication errors, etc.), order cancellation is only proceeded automatically. The admin account must manually proceed with PG cancellation and PG refund.
Additional fields
  • You can set additional fields for the customer to fill in when they request for cancellation/exchange/return.
  • Maximum number of characters in a single line text box is 100, while the maximum for multiple lines is 500.

Shipping address modifications

Order status for which changes are allowed
  • Decide when to display the button that allows customers to change their shipping address according to the order status.
  • The button to change shipping addresses will be displayed for items which have an order status relevant to those you have checked.
  • In the following cases, however, customers will not be able to change their shipping address:
    • If the relevant item's order status was not checked in these settings.
    • If the new shipping address is subject to a different shipping fee.

Orders/Shipping settings

[Order in progress] status
  • You can set this to enable in [Orders>Fulfillment>Order in progress].
  • You cannot disable this feature if there is an order with the [Order in progress] status.
Display reference currency
  • If you enable a reference currency, the reference currency will also be displayed on the Order details page and Cancellations/Exchanges/Returns/Refunds page.
Automatically mark as delivered
  • When a specified length of time has elapsed for a shipped product, the shipping status will automatically be marked as [Delivered].
  • If you set [Automatically mark as delivered] to [Enable], you can also set [Apply settings to orders shipped from].
  • When set to [Disable], the admin must manually change the status.
Apply settings to orders shipped from
  • When using [Automatically mark as delivered], orders will automatically change their status according to the number of days after the set date.
  • Orders shipped from is based on the shipping date.
  • Orders that have changed to “Delivered” after the set date will be included in the automated delivery check range.
  • When you select a time-range from seven days, one month, or three months, the countdown will begin from the date it was first set.

Payment/refund/return settings

Automatically cancel unpaid orders
  • Orders are automatically canceled when a customer selects bank deposit as the payment method but has not paid within the specified period of time.
  • If you select [Disable], the bank deposit is not automatically canceled and the virtual account will be automatically deleted after seven days.
  • When set to [Enable]
  • On a daily basis - Unpaid orders are canceled at 5:00 AM on the following day after the specified amount of days. Up to 2,000 orders can be canceled in one day, and any extra orders will be canceled in the order they were placed, on the following day.
  • e.g. If you set automated cancellation to 10 days after an order is placed, orders will be canceled on the 11th day at 5:00 AM.
  • On an hourly basis - Unpaid orders are canceled 10 minutes after the set time. Up to 2,000 orders are canceled, and any extra orders are canceled in order they were placed, every 10 minutes after 5:00 AM.
  • Note that all orders awaiting payment will be automatically canceled when you change the settings for [Automatically cancel unpaid orders] from [On a daily basis] to [On an hourly basis].
  • Applicable orders: Unpaid orders that have not had their order status changed by shipping or cancellation/exchange/return. This does not include orders that have selected COD as the payment method.
  • Accumulated orders can be canceled regardless of the length of time, even if you change the settings from [Disable] to [Enable]. Orders will be automatically canceled in the order they were placed.
Enable [Returns] in Orders
  • You can set whether to automatically mark an order as “Picked up” immediately after a return request.
  • When [Enable quick returns (status automatically changed to [Pickup complete] is selected, this option will always be checked in the [Return] window found in [Orders>Fulfillment>Cancellations/Exchanges/Returns/Refunds>Returns>Proceed (Button)].
  • Admins that do not have permission change an order status to “Picked up” cannot change the default option for the exchange or return process.
Recover stock for a canceled/returned item
  • You can set whether to automatically recover stock for a canceled/return item.
  • This function applies to all multi-language stores.
  • If you select [Automatically restore], the stock will be automatically restored.
  • If you select [Do not automatically restore], the stock will not be restored.
  • If you select [Ask whether to restore], you can select whether to restore the stock whenever you accept a cancellation or pickup.
Recover stock - Canceled/Returned orders
  • You can only use this feature if the [Recover stock for a canceled/returned item] option in [My Store>Store setup>General settings>Orders (Tab)] is set [Ask whether to restore].
  • Only products meeting the criteria for stock deduction will be registered in the [Manage stock - Canceled/Returned orders] list.
  • You can only use the stock recovery process if the admin is unable to use the manual stock recovery option, as in the following three cases.
    1. 1) If the customer cancels the order before payment
    1. 2) If the order is automatically processed as canceled via the auto-cancellation system for unpaid orders.
    1. 3) If the order is automatically processed as “Picked-up” via system settings in [My Store]
Bank account for refunding cancellation/exchange/refund requests
  • You can set whether customers need to add their bank account details for refunds when requesting a cancellation, exchange, or refund.
Refund for cancellation/exchange/return requests
  • This field can be used regardless if the admin for cancellation/exchange/return is the same as the admin for refunds or not.
  • You can set whether to separate or combine cancellation/exchange/return and refund functions.
  • If you select [Accept a cancellation/exchange/return request and proceed to refund at the same time], cancellation/exchange/return and refunds will be processed together.
    1. After accepting a request, the order status will change to “Cancellation in progress”, “Exchange in progress”, or “Return in progress”.
  • If you select [Separate acceptance of a cancellation/exchange/return request from the refund process], you can only process refunds after completing cancellation/exchange/returns first.
    1. After accepting the request, the order status will be changed to “Cancellation accepted”, “Exchange accepted”, or “Return accepted”. When a refund request is accepted, it will change to “In progress”.
  • You cannot change the settings to [Accept a cancellation/exchange/return request and proceed to refund at the same time] when there is an order with the separated status of “Cancellation accepted”, “Exchange accepted”, or “Return accepted”. You can change the settings to [Accept a cancellation/exchange/return request and proceed to refund at the same time] once all refunds requests have been accepted.
Automatic pickup scheduling for cancellation/return request
  • This allows you to automatically process a cancellation and/or return using information entered by the customer when requesting a cancellation or return.
  • Exchanges cannot be automatically processed.
Settings
  • You can use this feature when [Refund forncancellation/exchange/return requests] is set to [Separate acceptance of a cancellation/exchange/return request from the refund process].
  • You can use this feature when [Enable this feature] is set to [Yes] and [Display advanced options] is selected. (Information entered by the customer is required when automatic pickup request is submitted.)
  • If you select [Enable], cancellation and return requests will be automatically processed, and the admin will be able to proceed directly to the exchanges process without having to process cancellation and return requests individually.
  • If you select [Disable], cancellation and return requests must be manually processed by the admin before proceeding to the exchanges process.
Go to Refunds
  • You can set whether to move to the refund page after finishing the cancellation/exchange/return process.
Redirect after refund
  • You can set whether be directed to the cancellation section of the [Order details] window after a refund is complete.
Automatically process PG cancellation for completed refunds
  • If your online store’s refund method uses PG payments, this setting links PG cancellations to refunds that have been processed as complete.
Yes
  • If you click on [Mark as refunded] in the [Refund] window, PG cancellations will be automatically processed as follows.
  • If you have completed the cancellation process for a PG payment on the [Order details] page, only the order status will change to [Mark as refunded].
  • If the refund is done through bank deposit or COD, only the order status will change to [Mark as refunded].
  • If the admin processing the refund does not have permission for the specified payment method, only the order status will change to [Mark as refunded]. In this case, an admin with permission should manually process the PG cancellation on the [Order details] page.
  • If the total or partial refund amount for each PG payment method does not match, or is not requested within the PG cancellation period, the PG payment cannot be canceled and the order will not be marked as refunded. In this case, change the refund method and process it again.
  • If PG cancellation cannot be processed because of failure to link with the PG or other reasons, check the reason for failure/error on the [Order details] page.
  • The [Mark as refunded] button for bulk processing on the [Order details] page and [Refunds] list cannot be used to automatically process PG cancellations. Only the order status will be changed in bulk.
No
  • If you click on [Mark as refunded] on the [Refunds] window, only the order status will change to [Mark as refunded]. You must process PG cancellations separately on the [Order details] page.
Calculate discount/points per item for cancellation/exchange/refund requests
  • Calculate discounts and points per item for cancellation/exchange/refund requests and display them in the in the cancellation/exchange/refund window.
  • If you select [Enable], discounts and points are calculated per item and displayed.
    1. For discounts and points displayed on the order form, the proportion of product subtitle per item is applied and calculated. Any products that do not have discounts and/or points applied to them will be excluded from the calculation.
    1. (Calculation: Product subtotal ÷ Total product amount × Issued discounts and points)
    1. However, discounts and points issued per product do not use the above formula.
  • If you select [Disable], discounts and points will not be automatically calculated per item, and only the total canceled amount will be shown.
    1. However, discounts and points issued per item will be displayed for each item.

Order print settings

  • You can configure settings related to order form printing in [Orders].
  • If you change the display language for a multi-language store, you can select the print language as well.
Order form (summary)
  • You can select which items to display on the [Order form (summary)] page and choose the sort order.
  • If you select [Check before printing], you will be able to check the items to print and the sorting order of the items every time you print.
Order form (detailed)
  • You can select which items to display on the [Order form (detailed)] page and the [Order details] window for cancellation, exchange, or returns, and choose the sort order.
  • If you select [Check before printing], you will be able to check the items to print and the sorting order of the items every time you print.
Checkout field format
  • Choose whether you want to request customer information during the checkout stage.
  • If you select [Request both customer and shipping information], shoppers will be able to enter different details for customer information and shipping information.
  • If you select [Only request shipping information], shoppers can only enter shipping information.
  • In this case, customer information will automatically be filled in for registered accounts according to the corresponding account information, and the shipping information will be used as customer information for guest orders.
  • You will need to configure the relevant theme settings to enable this feature.
Legal notice
  • We recommend that you disable this feature for Japanese stores.
  • In accordance with the Act on Specific Commercial Transactions in Japan, some items must be specified on the final order confirmation page, such as quantity and product prices.
  • This order details confirmation page does not include these required fields so we recommend that you disable it.
  1. [Reference: Official content of the Japanese Government's Consumer Agency ]