Check modified orders by status and process requests.
Orders are organized into tabs according to their status and each tab has relevant fields and tools. Refer to the guidelines specific to each order status (tab) for further details.
Importing and processing orders
Import orders
Import orders from synced marketplaces.
In the pop-up window, select the marketplaces of your choice and their import orders. You can either use [Import from all marketplaces] or [Import from manual marketplaces] to import orders.
Import from all marketplaces: Orders from all marketplaces for which order imports are enabled and possible.
The arrows within the button will move when importing orders.
Notes on marketplace orders:
You cannot import orders from marketplace accounts that do not have at least one product for sale.
Once you edit information of a transferred product directly from a marketplace admin page, relevant orders will no longer be imported. (e.g., If you create additional product bundles or add new options through the marketplace admin page.)
The stock level of products on your online store and on marketplaces are not synced with each other. (Products that are out of stock on an marketplace could be displayed under products that are for sale.)
Marketplace cancellations
Take a look at all the orders that were canceled through a marketplace.
Orders under this tab are marketplace orders that are canceled by customers during the [Preparing for shipment] step.
Note that marketplace orders can only be found under this tab once they have successfully been canceled. Those for which a cancellation has simply been requested can be found under the [Marketplace cancellations] tab.
Note that marketplace orders can only be found under this tab once they have successfully been exchanged. Those for which an exchange has simply been requested can be found under the [In transit] tab.